BodySpec App Support

Welcome to support for the BodySpec app — use it to view your DEXA scan results, track your body composition over time, and book your next scan. If you ever need a hand, email support@bodyspec.com and we'll be glad to help.

Getting started

How do I sign in?

Open the app and tap Sign in, then follow the prompts on the secure BodySpec sign-in page. If you're new to BodySpec, tap Create account to set one up.

I can't sign in. What should I do?

Make sure you're using the same email address you used to book your scan. If you're still having trouble, email support@bodyspec.com and we'll get you back into your account.

What can I do in the app?

The app has four tabs along the bottom: Home for your dashboard, Book to schedule a scan, Results to view your scans, and Learn for articles and insights.

Viewing your results

How do I view my scan results?

Tap Results in the bottom tab bar to open the "See Results" screen, where all of your scans are listed. Tap any scan to open your full report. We upload results to your account within a few hours of your scan.

I don't see my latest scan.

Results typically upload within a few hours of your appointment. If it's been longer than that, email support@bodyspec.com with the date and location of your scan and we'll track it down.

How do I understand my results?

Your report breaks down each measurement so you can see where you stand and track changes over time. Our DEXA FAQ explains what the numbers mean. If you have questions about your specific results, just email support@bodyspec.com.

Booking a scan

How do I book a scan in the app?

Tap Book in the bottom tab bar. You'll start on the "Find location" screen, then move through choosing a package, picking a time, and checkout.

How do I reschedule or cancel an appointment?

You can change your appointment with at least 24 hours' notice. Reschedule or cancel directly from your BodySpec account up until 24 hours before your appointment. For same-day changes or emergencies, call us right away at (310) 601-8184.

Your account and data

How do I log out?

Open Profile from the top of the app, then tap Log out.

How do I delete my account or my data?

To delete your account and the data associated with it, email support@bodyspec.com from the email address on your account and we'll process your request. For details on how we handle your information — including your rights to access and delete your data — see our Privacy Policy.

How is my health data protected?

Your scan results are personal health information, and we treat them that way. Our Privacy Policy explains how we collect, use, and protect your data, including the Consumer Health Privacy Notice for Washington and Nevada residents.

I have a question that's not covered here.

No problem! Just email us at support@bodyspec.com and we'll do our best to help.