You may reschedule your appointment via our website up to 24 hours before your original appointment time. Simply log into your BodySpec account, cancel your current appointment, and make another one. Your account will automatically allow you to re-book another appointment with a prepaid scan or test credit, and you will not be charged again.
Up to 24 hours before appointment - You may cancel your appointment via your account on our website. After cancelling, you have the option to hold onto your credit to use on a future appointment, or you can request a refund. To request a refund, please e-mail firstname.lastname@example.org.
Less than 24 hours before appointment - Please contact us via e-mail or phone to cancel or reschedule. At this point, your scan or test credit is no longer refundable, but we will gladly help you reschedule to another time.
No-shows - No-shows lose their test credits without refund.
Unused credits - Unused credits are eligible for a refund up to 6 months from the date of purchase.
If something goes wrong that was our fault, we do our best to correct and resolve the situation amicably. Depending on the individual circumstances, if we are unable to provide the promised service, we will work to help a client reschedule to another time or process a refund of the original charge.
However, we do not consider a client receiving a test result they do not like (or do not agree with) "something going wrong" nor do we generally consider it grounds for retesting or an automatic refund. We understand that DEXA scans are not a technology everyone is familiar with and we will work to help people understand why the results will be different (and generally higher) than other modalities.
We do however understand that a few short sentences cannot accurately capture any and all situations and will consider exceptions to these guidelines on a case-by-case basis.